This troubleshooting page will help you diagnose common issues with the Nokia 3310 3G (2017).

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My phone is frozen and won’t respond to any keys being pushed.

It is possible that your Nokia can become unresponsive if the battery becomes to low. Plug your phone into your laptop or wall charger and let it charge for at least 10-20 minutes before using it again.

Remove the battery and leave it out for 10-15 minutes. Then insert it back and turn on your phone.

After trying the previous operations, if your phone is slow or still doesn’t work, you can perform a factory default setting. This will result in all setting and configurations you’ve made on your phone to be deleted.

If the screen still doesn’t work, the phone may have a faulty screen. If this is the case, replace the screen.

My phone screen won’t turn on when I hold the power button and when I plug it in, it won’t charge.

Make sure the charging port is free of any dirt or debris. Clean the slot of any debris by blowing into it.

Your charger may not be plugged in correctly. Unplug your charger, then plug it into another outlet.

The charger may be broken. Verify that the above case does not fix the problem. If the charger is bent or twisted, consider replacing it. Otherwise, if the charger is in good condition, consider replacing the charger connector.

First, verify that all the previous solutions do not work. If the battery no longer charges, consider purchasing a new battery and replacing it.

See “The Phone has a Short Battery Life” to find how to extend the overall life and charge of your battery.

My phone’s battery life lasts shorter than expected.

There are several ways to conserve battery life.

  • Mute/turn off sounds you do not need, such as the keypad sounds.Used wired headphones instead of the loudspeaker.Lower the screen brightness. You can do this by pressing Menu, select Settings, then Display Settings, and finally Display Brightness.Set the phone to automatically turn the screen off a period of inactivity. Press Menu, select Settings, then Display Settings, and finally Screen/Keylock timeout.Only use network connections, like Bluetooth, when you need them.

Check to see if your phone is fully charged. If not, plug your charger into the phone. If it does not charge, refer to the “The Phone Won’t Charge” troubleshooting guide.

Verify that the above cases were not the issue. If the battery dies too fast, consider purchasing a new battery and replacing it.

A charged battery will lose its charge over time if left plugged in. To avoid this, simply unplug your phone when it has been fully charged.

When I try to make a call, I cannot reach the other line.

Either your phone or the person’s phone you’re trying to call could be experiencing network issues. Try calling another number to determine whether or not the issue is a result of your phone. If you determine that the issue is on your end of the line, try moving to a different area or waiting to see if the issue resolves itself.

Restart your phone by removing the battery for 10-15 seconds, reinserting the battery, and turning the phone back on.

Make sure that no settings have been changed while your phone was in your pocket. Make sure airplane mode is turned off, call barring is turned off, and automatic network selection is turned on. This will ensure that your phone is open to make and receive calls through the network area you are currently in.

The antenna on your phone is located to the right of the rear speaker under the back cover. Make sure nothing is covering or blocking the antenna region (gloves, covers, etc). If the area is clear and the phone still doesn’t work, the antenna is likely faulty. No replacement antenna’s are available for public purchase, so take the phone to your place of purchase or network provider for a replacement.

When others try to call my number, they say my phone is ‘disconnected’.

There may be an unknown connection error in the phone - network system. Restart your phone to attempt to resolve the issue.

When your phone is receiving a call, if there is no answer after a set amount of time, your phone will divert the call to your voicemail. Set the divert delay in your settings to be longer, or shut it off altogether to eliminate that as an issue.

The antenna on your phone is located to the right of the rear speaker under the back cover. Make sure nothing is covering or blocking the antenna region (gloves, covers, etc). If the area is clear and the phone still doesn’t work, the antenna is likely faulty. No replacement antenna’s are available for purchase, so take the phone to your place of purchase or network provider for a replacement.