Screen is damaged or has an abnormal display.

If runny or blotchy colors remain on the screen at all times, even when you leave the console off, then you will have to replace the damaged LCD screen.

If the device was dropped, the top or bottom screen may appear to have lines. If the lines fade away when you turn off the console, then the screens are most likely in still working condition. Otherwise you will have to replace the damaged screen.

If the screens appear to have scratches, you may want to replace the screen covers if the scratches hurt your gameplay.

Note: Depending on which screen was damaged, please refer to our repair guides on the bottom or top screen.

Your device’s battery is not providing power or charging

If the battery won’t charge, there may be a problem with the rechargeable battery. If this is the case, you need to replace the battery.

If your device has a very short battery life after liquid was spilled on it, then you’ll need to replace the battery. Depending on the extent of the damage, other repairs may be necessary.

If the battery does not fit but is definitely the correct size (USG-003) for the device, then the battery housing may be damaged. In this is the case, you will need to replace the damaged plastic case.

If the battery life gradually shortens over many weeks/months, the rechargeable battery may need to be replaced.

A broken case is adversely affecting function of the device.

If the plastic case or hinge cracked and is causing some games to not function properly, then you will need to replace the entire plastic case.

The device is turning on, but not working as it should.

If the game often locks up or freezes, then there may be a problem with the motherboard and you may need to replace it. However, before doing so, you should confirm that the problem is not caused by something else. Occasional freezing is normal for the device.

If the buttons are non-responsive during gameplay on several different games, there may be 2 causes:

  • The buttons may be dirty. To clean the buttons, please refer to our motherboard repair guide, which will walk through on how to reach the buttons.If the buttons are clean, there may be a problem with the system. If this is the case, you may need to replace the motherboard.