The camera will not turn on when the power button is pressed.
If the camera does not turn on when the power button is pressed, charge the battery with the corresponding battery charger or AC adapter. If this does not work, try replacing the battery.
The battery does not charge by use of an external charger or AC adapter.
If the battery will not charge in the provided external battery charger, try using the supplied AC adapter. If this does not work either, the battery should be replaced.
If the battery will not charge by use of the external battery charger or AC adapter, the battery should be replaced.
Refer to the Battery Installation Guide.
The camera will not read the memory card. The screen may read that there is an error or that there are no images found.
Refer to the SD Card Installation Guide.
Ensure that the memory card being used is compatible with the camera. If not, insert a compatible memory card.
If the memory card will not read, try formatting the memory card by use of a computer to erase possible corrupted data that may be stored on it. Once the corrupted data is removed, the compatible SD card can be used.
If after attempting to charge the battery numerous times and the battery life remains very low, your battery is most likely depleted.
After being used for long periods of time, batteries lose their charging ability. If the battery life is insufficient, replace the battery.
Once the camera is connected to the laptop or desktop, ensure that the camera is turned on. The computer should recognize the camera once the camera powers on.
Ensure that the USB cable is properly connected to the computer and the camera. If this does not solve the problem, the USB cable may be faulty, so try using a different one.
The camera powers on when the power button is pressed, and your greenlight is on showing that the camera is indeed on, but the LCD screen remains black.
The LCD screen should be replaced, for it is most likely faulty.
Refer to the LCD Screen Installation Guide.
Link to Device Page
