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The monitor has no image or does not appear on.
When the camera is powered off there will be no images on the display. Press the On/Off button on the top of the camera until the LED indicator turns on.
If the battery does not have enough charge, the camera will not operate properly. Ensure that the battery is sufficiently charged, then turn the camera back on by pressing the On/Off button. If you need to replace your battery, check this guide for help.
This camera powers off automatically to save battery. Press the On/Off button to exit the power-saving mode.
The camera has started a time-lapse video. During a time-lapse recording, the camera may not display anything on the display. Allow the camera to complete the recording.
If the camera is connected to external displays or other devices, the display may not show any images. Disconnect from any remote controls, and disable Bluetooth.
If the monitor has been damaged it will no longer display images properly. This guide will show you how to replace your damaged monitor.
When the power button is pressed, the camera does not turn on/off.
Sometimes the camera has a reboot system, or an overload of commands will cause the camera to take longer to turn on. Place the camera down for 1-2 minutes, then click the power button to start or shut off your device.
An uncharged battery or dead battery are common reasons why a camera is unresponsive to turn on. Promptly remove the existing battery and replace with a new battery, or insert the charger into the charger port for a full charge. To change your battery, use this guide.
The camera is unsuccessfully connecting to a smart device.
When airplane mode is activated, all wireless connections are disabled. Navigate to the network menu section of the Camera and disable airplane mode.
A poor connection to other devices may be a setup issue. Turn the camera’s power on and open the SnapBridge app on your smart device. Enable Bluetooth on both devices, and follow the prompts on the app. Check to make sure the connection is Successful.
If the connection is Unsuccessful, restart the Snapbridge app and cancel the previous connection then reconnect the devices.
If the SnapBridge app on the smart device is connected to two or more cameras switch the connection on the app to the camera you want to link to.
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When the button is pressed, the photo is not taken.
If the SD card has no more storage left, further photos can not be taken. Eject the current SD card, and replace it with a new one.
The photo quality is poor or distorted.
Being to close to the subject can have a negative impact on your photos. If you are taking photos very close to the subject, use the mode dial to select Close-up or macro mode.
In certain environments, it may be difficult to focus on the subject. This camera can assist in finding a good focus for your picture. Navigate the setup menu to find the Auto Focus function, and set it to auto.
Having dirt or oil from skin contact on the lens of the camera will obstruct your photos. Make sure that the lens is clean by gently wiping it with a lens wipe or microfiber cloth.
Brightening a picture can help improve the image quality. Extend the flash by moving the sliding lever on the top of the camera. More advanced users can also change the settings to increase the ISO sensitivity.
Between us as users, and the environment, the camera might shake or vibrate causing the picture to be blurry. Using a tripod or similar device will reduce any shaking while taking pictures.
If the camera has been dropped or exposed to water, the lens may no longer function correctly. If you need to replace your lens, check the Lens Replacement Guide.
