Released October 2017.
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The power button does not turn the camera on. The screen is black.
You may not have a battery in your camera. Obtain a battery and insert using our battery replacement guide link.
Plug the camera’s charger into the mini-USB port, or remove the battery using this guide and insert it in the accompanying charger. Your battery should be fully charged in approximately two hours.
Replace your battery using this guide link.
The camera does not immediately take pictures when the shutter button is held down.
It is possible you have the long exposure noise reduction feature turned on. Go through the settings menu and disable this feature.
Ensure Night Landscape, Night Portrait, and Easy Panorama are turned off, along with backlighting. Disabling these features and enabling HDR will allow your camera to take pictures quicker.
When taking pictures, the camera does not save them for later viewing.
You may not have a memory card inserted in the camera. To do so, open the card/battery compartment on the bottom of the camera. There is a slot beside the battery for a memory card.
If you do have a memory card inserted and your camera is still not saving pictures, the memory card may be full. To fix this, you can either replace the memory card with new one using the steps in the previous subheading, or you can delete photos from your camera’s current storage.
The screen is not functioning properly.
Replace the screen using this guide.
Replace the screen or fix internal connection issues using this guide. If the problem persists, you may be having an issue with the motherboard. If so, replace it using this guide.
This error message appears when trying to take a picture.
Connect the camera or SD card to a computer and rename the folder. To do so, open the DCIM folder on your computer and select the folder named 999. Right-click this folder and select rename, and rename the folder.
Connect the camera or SD card to a computer and rename the photo. Open the DCIM folder on your computer and select the folder named 999, then the photo named 9999. Right-click this photo and select rename, and rename the photo.
