This troubleshooting page will help you diagnose problems with the New Nintendo 2DS XL device.
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The device does not turn on when the power button is pressed.
If the device turns off immediately after being turned on, or doesn’t turn on at all, then the battery may be unable to recharge any more. To put in a new battery, please refer to our Battery Replacement Guide.
The device does not recognize use of the buttons correctly.
If the buttons are slowly popping up or staying stuck down, then dirt or other small particles may be stuck beneath the buttons. To access the buttons for cleaning on the front of the device, please refer to our Front Buttons Replacement Guide. If you instead need to access the trigger buttons on the outside of the device, please refer to our Back Buttons Replacement Guide.
If the buttons are not functioning when pressed, then they may need to be replaced. To replace the buttons on the front of the device, please refer to our Front Buttons Replacement Guide. If you instead need to replace the trigger buttons on the outside of the device, please refer to our Back Buttons Replacement Guide.
The circle pad is miscalibrated or not functioning.
If the screen is scrolling while the circle pad appears to be in the neutral position, It may need to be recalibrated. To recalibrate the circle pad, refer to [http://|Nintendo’s circle pad calibration steps].
If the circle pad isn’t registering user input on your device, then it may need to be replaced. Please refer to our Circle Pad Replacement Guide.
The upper screen doesn’t turn on the despite the device being turned on
If your upper screen still appears black when the device is powered on, then your upper screen likely needs to be replaced. To access and replace the screen, please refer to our Upper Screen Replacement Guide.
The touchscreen doesn’t register touch input.
If the touchscreen does not respond to input as expected when or appears black when the device is on, then it may need to be replaced. To access and replace the screen, please refer to our Touchscreen Replacement Guide.
