You have problems with getting your phone to turn on.
Press and hold the “PWR” button to the count of ten or until the phone responds.
Plug the phone into its charger and hold the “PWR” button. If the phone responds, then it needs to be charged. Let it stay connected for an hour, then try to use it again.
If the phone shuts off when unplugged from a power source, yet it functions while connected, the battery might be dead. To replace the battery see the Battery Replacement Guide.
If both the front and inside displays are broken, the phone might still be functional without your knowledge. Try replacing the displays.
The phone’s logic board might be faulty. Try replacing the logic board using the Logic Board Replacement Guide.
Any or all of your buttons won’t work.
If this is the case, but the phone still works otherwise, then the phone’s button board needs to be replaced. You can follow the Keypad Repair Guide to help you do this.
If none of the buttons work, yet you can still press them, the logic board might need to be replaced. For this, see Keypad Logic Board Repair Guide.
You are unable to hear the caller or they cannot hear you..
Press the green Send/Call call button to see if you accidentally put the caller on call waiting.
The speaker or microphone might need to be replaced. Try replacing the piece that is broken.
If the above steps have not fixed the problem, the logic board needs to be replaced. Please follow our Logic Board Repair Guide.
Your phone gets too hot while making a call.
Pull up your antenna when making calls. This will keep the phone cooler.
