Difficulty

Moderate

Steps

12

Time Required

                          40 minutes

Sections

4

  • Screen
  • 4 steps
  • Camera
  • 3 steps
  • Motherboard
  • 4 steps
  • Battery
  • 1 step

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0

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Introduction

The specific model is XT1962-1 but the other models XT1962-4 and XT1962-5 can be used with this guide.

Before beginning the repair, make sure the device is turned off and disconnected from an external power source. Gather the suggested tools listed below and if you’d like to replace the battery, a new Motorola G7 battery.

What you need

Step 1

              Screen
  • Use the iFixit opening tools to gently wedge the front screen from the rest of the device.
  • Try to focus on the corners to make it easier to insert and use the iFixit opening picks.
  • It is also recommended to use the iOpener or a heat gun to weaken the adhesive that holds the edges of the screen down.
  • The screen is glass, so when using force to lift the screen, be cautious of cracked glass and stray shards of glass coming off.
  • You have to be extra careful to dig deep enough, so you lift the entire screen unit!

Use the iFixit opening tools to gently wedge the front screen from the rest of the device.

Try to focus on the corners to make it easier to insert and use the iFixit opening picks.

It is also recommended to use the iOpener or a heat gun to weaken the adhesive that holds the edges of the screen down.

The screen is glass, so when using force to lift the screen, be cautious of cracked glass and stray shards of glass coming off.

You have to be extra careful to dig deep enough, so you lift the entire screen unit!

1024

Step 2

  • Excessive glass and adhesive around the edges should be removed with the spudger.
  • The glass is black and may blend in with edges of the device. Be cautious using bare hands when moving the device.

Excessive glass and adhesive around the edges should be removed with the spudger.

The glass is black and may blend in with edges of the device. Be cautious using bare hands when moving the device.

Step 3

  • Remove three 2.7mm T3 Torx screws from the metal piece to the right of the battery.

Remove three 2.7mm T3 Torx screws from the metal piece to the right of the battery.

Step 4

  • Use a spudger to gently take off the metal piece that was held down by the screws.
  • A second metal piece is held under the first. This can also be popped off by using the spudger and nudging it under the metal piece connected to the band.

Use a spudger to gently take off the metal piece that was held down by the screws.

A second metal piece is held under the first. This can also be popped off by using the spudger and nudging it under the metal piece connected to the band.

Step 5

              Camera
  • Remove by the six 2.7mm T3 Torx screws from the metal panel above the battery.
  • Wedge a spudger between the SD card tray and the metal plate, and use a medium amount of force to pry up the plate.

Remove by the six 2.7mm T3 Torx screws from the metal panel above the battery.

Wedge a spudger between the SD card tray and the metal plate, and use a medium amount of force to pry up the plate.

Step 6

  • Use a spudger beneath the right side of the connector to detach it.

Use a spudger beneath the right side of the connector to detach it.

Step 7

  • Detach the two small black and white connectors on either side of the camera using a spudger.
  • Remove the camera from the smartphone.

Detach the two small black and white connectors on either side of the camera using a spudger.

Remove the camera from the smartphone.

Step 8

              Motherboard
  • Use the SIM card removal bit to remove the SIM card tray.

Use the SIM card removal bit to remove the SIM card tray.

Step 9

  • Remove the fingerprint scanner connector from the motherboard by levering the spudger underneath the connector corner.

Remove the fingerprint scanner connector from the motherboard by levering the spudger underneath the connector corner.

Step 10

  • Use a T3 Torx screwdriver to remove the four 2.3mm screws from the bottom and right sides of the phone.

Use a T3 Torx screwdriver to remove the four 2.3mm screws from the bottom and right sides of the phone.

Step 11

  • Lever the spudger underneath the motherboard above the battery.
  • Use a medium amount of force to remove the motherboard from the rest of the phone assembly.

Lever the spudger underneath the motherboard above the battery.

Use a medium amount of force to remove the motherboard from the rest of the phone assembly.

Step 12

              Battery
  • Pry the battery out of the case using a spudger beneath the top of the battery.
  • You can place an iOpener on the opposite side of the phone to apply indirect heat to loosen the battery’s adhesive.
  • Do not use metal tools for this part because the battery can be punctured and can potentially catch fire.

Pry the battery out of the case using a spudger beneath the top of the battery.

You can place an iOpener on the opposite side of the phone to apply indirect heat to loosen the battery’s adhesive.

Do not use metal tools for this part because the battery can be punctured and can potentially catch fire.

To reassemble your device, follow these instructions in reverse order.

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                    Saba Jafroodi

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                                            20 Guides authored

Jeanette Carey - Jul 30, 2021

Reply

I don’t know what phone you are replacing a battery on here, but it looks nothing like my Motorola G7, which has a JK50 battery in it. The JK50 is NOT interchangeable with the JG30 you have pictured here and available to order.

Jim Grybowski - Aug 4, 2021

The Moto G7 has many variations, including the G7 Play and the G7 Power, which is the model that takes the JK50. These instructions are for the plain vanilla G7.

Vulcan Tourist - Sep 23, 2021

Reply

This is a careless incomplete guide. It skips crucial steps, like removing the speaker subassembly (which the photos clearly show was done but not even mentioned), the buttons connector, and last but not least the battery connector itself. I also have wound up with two mystery rubberized parts which fell out at two separate points in disassembly, which are also never mentioned and which I will now have to black-box to figure out where they came from.

Vulcan Tourist - Sep 23, 2021

It also glosses over the reassembly, omitting it entirely in fact, thus failing to remind the reader, for instance, not to overlook the fingerprint reader’s connector when reinserting the motherboard and paying heed of the several tabs - and rubber parts which must be considered when reattaching that metal shield over the camera.

Also not mentioned is any suggestion how to replace the original rubberized adhesive “gasket” that attaches the front glass, which is supposed to provide some waterproofness as well as adhesion. In my instance that was compromised before I even started: the battery inflated with gas and bowed the glass front outward. Thank goodness Corning has chosen to evolve Gorilla Glass to be more flexible rather than more scratch-resistant and more brittle, otherwise I’d have had a cracked front. (That battery inflation is now the second occurrence in a second Motorola phone; I am officially spooked of Motorola phones now.)