Student-Contributed Wiki
An awesome team of students from our education program made this wiki.
The phone’s battery life is shorter than average (5 hours or less) or the battery is acting weak after only 1 year or less of usage.
If the cause is unrelated to user activity, then the battery itself may be the issue. If it is too old or worn to continue working, replacing the battery would be the best solution. Use this guide to learn how to replace the battery.
The phone is having difficulties finding networks and/or staying connected.
One reason the device may be experiencing network issues is that the phone is not up to date. Being behind on system updates can cause the phone to not detect Wi-Fi networks. To resolve this, go into the system settings, go to “About Phone”, and then go into “Software Updates.” Allow the phone to install all updates and reset it. Once everything comes back on, the device may be able to connect to Wi-Fi again.
If all the alternative steps are taken and the device is still having problems, it may be the local internet modem that is the issue. First, go to the modem and ensure that all cables are connected properly, to both the outlets and the device itself. Then turn the modem off, either with a power button or by disconnecting the main power cord, and allow it to stay off for 30 seconds to a minute. Then power the modem on and try connecting again. If this does not work, contact your service provider to help as the network may be having internal issues.
When playing sound from the speaker, a burst of static plays from the speaker before resuming normal audio.
If the Moto Audio app is causing the issue, you may fix this by resetting the data. Doing this will reset your equalizer settings. Navigate to: “Settings > Sound > Moto Audio.” Tap the three dots, then select “Show icon in the app tray.” Go back to the home screen and press and hold the app icon, and tap “App Info” (the “i” icon). Tap “Storage,” then select “Clear Data.” After doing this, open the Moto Audio app and change the sound profile to any option other than “Smart Audio.”
If you get bursts of static while you are receiving a phone call, this issue may be caused by the Phone app. To fix this, press and hold on the icon of the Phone app, and tap “App Info” (the “i” icon). Tap “Storage”, then select “Clear Data”. Note that doing this may result in the deletion of contacts or call history if this is not synced with your Google account.
If you are encountering the issue when the ringtone, alarm, or notification is playing, the issue may be the audio clip that is set. Go to Settings > Sound, and change these three sounds to a different sound.
The device will not load the operating system when powering on.
Try restarting the device to get it to boot. To do this, press and hold the power button and the volume down button until the screen turns off.
If you are unable to access the phone’s menu to perform the standard reset, you can attempt an external factory reset. To perform an external reset, the device has to be turned off. First press and hold the power button and the volume down button. Select “RECOVERY MODE” by pressing the volume down button. Press the power button. Press and hold the power button, then press and release the “volume up” button. Select Wipe data/factory reset by pressing the “volume down” button. Press the power button. Select “Factory data reset” by pressing the “volume down” button. Press the power button. Select “Reboot system now” and press the power button. All data and settings saved on the phone will be deleted, and it will automatically reset and reboot.
There may be an application or program causing an error with the phone software. To diagnose it, try rebooting the device in Safe Mode. This will allow you to open apps individually to try and determine which app may be causing the issue. First press and hold the power button. Then choose and hold “Power Off.” After pressing “Ok,” the device should reboot in Safe Mode.
Device is lagging after a system update.
The phone cache are temporary files that can slow down performance. To clear them, go to device settings, look for the “Storage,” then click on the “Cached Data”. Then click on “Clear Cache.”
Having numerous applications on your device can slow it down, especially if they run in the background. Try disabling or uninstalling unused applications. To do this, long-press on the application icon, tap on “App Info” & select “Disable.”
Auto sync is used to keep your device updated in the background. This can be resource intensive and affect performance, so disabling it may help speed up the device. Go to “Settings,” then “Accounts Option,” and scrolling down until you see “Auto Sync.” Click on it and turn it off.
