This troubleshooting page will help you diagnose problems with the Motorola MBP667CONNECT.
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The monitor won’t show any picture, the screen just shows black.
Check to see if the camera is turned on. The on/off switch for the monitor is located in the middle of the right side of the camera housing. The words “on” and “off” are located on either side of the selection switch. Ensure the cable provided to supply power to the camera is connected and the adapter is plugged into a power source.
Check to see if the Monitor is turned on. The on/off switch for the monitor is located on the top right corner of the monitor above the selection buttons. Ensure the cable provided to supply power to the camera is connected and the adapter is plugged into a power source.
Carefully wipe off the camera lens to clean any smudges. Smudges could be blocking the screen. The camera lens is located in the center of the round black centerpiece of the camera housing. The camera lens is the larger of the two lenses.
Inspect the lens of the camera. If there is a crack or scratch on the lens, this could be obstructing the view of the camera. Replace the camera if damage to the lens is observed. The camera lens is located in the center of the round black centerpiece of the camera housing. The camera lens is the larger of the two lenses. If the camera lens is damaged, you’ll need to replace the circuit board. (See replacement guide).
Check to see if the correct camera is selected on the monitor. You will need to go to the monitor and select the menu option, click on the camera options and make sure the correct camera is selected.
Check to see if the monitor is connected to WiFi. If the monitor is connected to WiFi and no image is displayed, attempt to restart the monitor and check WiFi connectivity after the reset to confirm the connection is reset. Inspect your WiFi router to ensure the router is active and sending a WiFi signal, contact your internet service provider to troubleshoot connection issues from your router.
No audio is being outputted from the parent unit.
The volume level could be low so make sure it’s turned up all the way.
If the speaker is damaged, you’ll need to replace the circuit board (the circuit board has a speaker attached to it). (See replacement guide).
Make sure nothing is in front of the speaker, blocking the audio.
Assure that the device has optimal reception and is within your Wi-Fi range.
Check if the parental unit has had any spilled liquids on it or has been dropped. If so, unplug the baby unit and take out the battery from the parental unit for 15 seconds to reset the device.
The battery life seems too short and the device has not been lasting as long the manufacturer’s specifications
Check to see if the black and red wiring that connects the battery to the device isn’t frayed or damaged and that it is in fact connected to the monitor. If the wiring is damaged, seek a replacement battery.
Make sure none of the wiring of the power adapter is frayed or damaged. If so, buy a replacement power adapter.
Check the battery for any puncture marks and burn marks. This could be dangerous and the device could catch on fire. Replace battery. (See replacement guide).
Connect the parent unit to the power adapter for recharging. Remove the battery after it has been charged and leave it out for 30 or so minutes. This resets the battery. Put the battery back into the baby monitor after the time is up. Replace the battery pack with a new battery pack if battery life is still too short.
Camera falls off from the base and won’t attach back on.
Inspect the joint that connects the camera housing to the camera stand. Insert the joint ends into the camera housing or the camera stand (whichever end is not inserted properly). The ball at the end of the joint should not be visible if inserted correctly.
Inspect the location where the joint is inserted into the camera housing if the housing is cracked, and the joint is unable to stabilize the camera housing, the camera housing will need to be replaced. (See replacement guide).
Inspect the location where the joint is inserted into the camera stand if the stand is cracked, and the joint is unable to stabilize the camera housing, the camera stand will need to be replaced. (See replacement guide).
The video on the monitor shows a delay or video drops offline.
Check your router to see if your Wi-Fi is connecting to the internet. Disconnect the router for 15 seconds and test out whether the monitor is connecting to the Wi-Fi after you’ve connected the router.
Make sure the monitor isn’t connecting to any of your neighbors’ Wi-Fi networks.
It may be that too many people are connected to the Wi-Fi at the same time, interfering with the Wi-Fi connection of the monitor. Ask that others disconnect from the Wi-Fi to test out the connection.
