Released in fall of 2015, can be identified by model number MSP SSTG S2 SM WW.
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The device is not connecting to source and will not play music.
The Monster Soundstage S2 can receive audio through both the 3.5mm AUX and micro-USB ports. If problems exist, try using a different cable. If problems still continue, attempt using one of the alternate ports. If the ports fail, you can attempt to use an alternate connection type (Wi-Fi or Bluetooth).
If the Monster Soundstage S2 is having trouble connecting to Wi-Fi, ensure that the device is in range. If there are problems with the connection, try to move the Monster Soundstage S2 to another location. If problems continue, check the Wi-Fi connection to ensure that it maintains a constant connection with the connected devices.
The Monster Soundstage S2 requires the use of a USB dongle in order to stream through bluetooth. Ensure that you have the dongle plugged in; if it still does not work, consider trying a new dongle. If the problem persists, the USB port is faulty and must be replaced.
The device has errors in sound quality.
The Soundstage S2 is a device that is meant to project sound to an entire room. Move the device to an area in which it is not too close to the user(s). If there is issues with the sound after moving the device, you may have to replace the speakers. See speaker replacement guide for instruction.
If problems occur in sound quality even at range, the speakers may be damaged. See replacement guide to instruction on replacing the speakers. Check to see if speakers are being blocked by an object.
The device has issues in relation to the app.
If the device does not sync with the app, there may be problems with the app. See App Does Not Work Section. The device may have trouble connecting using Wi-Fi or Bluetooth. Check connections to ensure they are working.
If the app does not work, ensure that the application is updated. Other problems with the app belongs to problems with the device the application is on. Check guide for your device.
The device fails to work after being exposed to Heat or Cold.
Always place your speaker in a location that is not directly hit by sunlight or located in extreme humidity. Heat can damage the speaker and either lower the sound quality or cause the speaker to stop working entirely in extreme cases. If the the device fails to respond after exposure to heat, consider replacing the speakers. Check speaker replacement guide.
Cold environments can damage the device through the building up of moisture. Make sure device is kept in a temperate environment. If speakers are damaged, see speaker replacement guide.
Device fails to turn on due to power source.
The Monster Soundstage S2 is not battery powered and requires a 100-240V AC power adapter to function. Make sure your adapter is plugged in properly to both the outlet and device.
Problems may occur due to a faulty power outlet. Use a voltmeter to test outlet voltage (should be 105-125V). If the problem continues, try a different outlet.
