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I have trouble starting the drill.
On the left side of the drill, there is a control switch at the top of the handle. When the button is in the lock position the drill will not perform. You need to press the control switch on the right side of the drill for it to move in a forward clockwise motion or on the left side fort to move in a reverse counterclockwise motion.
If the drill is not performing, check the battery pack at the bottom of the handle to confirm the battery is inserted correctly and locks into place with the latch fully engaged. If your battery pack is not properly charged the drill will not operate.
When I apply pressure on the trigger it does not move at the speed the other direction does.
If the mechanism within the drill is slightly off you can toggle back and forth between directions on the control switch to reset the mechanism.
Remove the battery pack from the drill. Carefully pull apart the two sides of the handle one with the cover while the other side holds the internal mechanisms for the drill. If it is difficult to pull apart there could be some settled sawdust that prevents it from opening;, be gentle and pull apart slowly. Remove the plastic control piece and use a vise to keep the piece in place. Then using a heat gun warm up the plastic to make it malleable. Be careful not to melt the control piece! Using needle-nose pliers, then straighten the guard on the control piece. Replace control piece when you feel it is straight, then replace the other side of the handle. Replace the battery pack and test the trigger in each direction.
When I switch directions the drill does not move.
If the drill is not performing check the battery pack at the bottom of the handle to check it is inserted correctly and locks into place with the latch fully engaged. If your battery pack is not properly charged the drill will not operate.
Over time, the drill can collect sawdust and stone materials. Therefore, it is important to check your control switch for debris that could be lodged in the cracks.
Remove the battery pack from the driver. Carefully pull apart the two sides of the handle: one with just be the cover and the other side holding the internal mechanisms for the power tool. If it is difficult to pull apart, there could be some settled sawdust preventing it from opening. Be gentle and pull it apart slowly. Remove the plastic control piece and use a vise to keep the piece in place. Then using a heat gun warm up the plastic to make it malleable. Be careful not to melt the control piece! Using needle-nose pliers then straighten the guard on the control piece. Replace control piece when you feel it is straight, then replace the other side of the handle. Replace the battery pack and test the trigger in each direction.
When inserting a bit into the Hex drill chuck it will not stay in place.
To ensure proper attachment of accessory bits, press the shank into the Hex drill chuck.
LED light stays on after releasing the trigger.
There is a wire shortage on the LED assembly within the drill, so you must order service part number 69, which is the electronics assembly.
