Difficulty
Difficult
Steps
15
Time Required
45 minutes - 2 hours
Sections
3
- How to Detach the Keyboard on a Surface Book
- 7 steps
- Screen
- 4 steps
- Battery
- 4 steps
Flags
1
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Introduction
To minimize risk of damage, turn off your Surface Book before starting this procedure. If your battery looks puffy or swollen, take extra precautions.
The lower/keyboard portion has its own separate battery, and replacing it requires additional instructions.
What you need
Step 1
Remove the display with the Detach button
- In order for the keyboard to be detached with the Detach buttons, both batteries must be charged above 10 percent. If your device doesn’t power on and you can’t use the Detach buttons, skip to the next step.
- Press and hold the Detach button on the keyboard.
- Once pressed, the Detach button it will light up red. After a second, it’ll turn green and you’ll hear an audible clicking sound.
- Alternatively, click the Detach icon on the right-hand side of the Windows 10 taskbar.
- Remove the display.
In order for the keyboard to be detached with the Detach buttons, both batteries must be charged above 10 percent. If your device doesn’t power on and you can’t use the Detach buttons, skip to the next step.
Press and hold the Detach button on the keyboard.
Once pressed, the Detach button it will light up red. After a second, it’ll turn green and you’ll hear an audible clicking sound.
Alternatively, click the Detach icon on the right-hand side of the Windows 10 taskbar.
Remove the display.
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Step 2
Manually detach the display
- The next six steps show how to detach the display manually if you’re unable to power on the Surface Book.
- Flip open the display as far as it will go.
- Lift the device up and place it on its side, with the display facing away from you and the SurfaceConnect port facing up.
The next six steps show how to detach the display manually if you’re unable to power on the Surface Book.
Flip open the display as far as it will go.
Lift the device up and place it on its side, with the display facing away from you and the SurfaceConnect port facing up.
Step 3
Bend a paper clip
- Straighten out one section of a paper clip.
Straighten out one section of a paper clip.
Step 4
Push the paper clip into the hole
- The Surface Book has an internal lever arm mechanism that can be manually actuated through an access hole in the vents on side of the display.
- Insert the straight end of the paper clip at a 45 degree angle into the sixth hole from the left.
The Surface Book has an internal lever arm mechanism that can be manually actuated through an access hole in the vents on side of the display.
Insert the straight end of the paper clip at a 45 degree angle into the sixth hole from the left.
Step 5
Release the mechanism
- Firmly push the paper clip into the hole.
- This may take a considerable amount of force.
- Once the internal lever arm is fully depressed, you can disconnect the display.
- Pull the base away from the display to detach it.
- If you are unable to detach the display from the base on this side, release pressure on the paper clip and try again.
Firmly push the paper clip into the hole.
This may take a considerable amount of force.
Once the internal lever arm is fully depressed, you can disconnect the display.
Pull the base away from the display to detach it.
If you are unable to detach the display from the base on this side, release pressure on the paper clip and try again.
Step 6
Detach the second side
- The magnetic connections are prone to snap back into place, so hold the two halves apart.
- With one side detached, pull firmly to pivot the display out to disconnect the second side.
- If the magnetic connection feels extra strong and the display won’t detach on the second side, keep the detached side separated with a spudger, pen, or pencil, and repeat the paper clip process on the other side of the display.
The magnetic connections are prone to snap back into place, so hold the two halves apart.
With one side detached, pull firmly to pivot the display out to disconnect the second side.
If the magnetic connection feels extra strong and the display won’t detach on the second side, keep the detached side separated with a spudger, pen, or pencil, and repeat the paper clip process on the other side of the display.
Step 7
Remove the display
- Remove the display.
- Completely power down your Surface Book before opening it up for any repairs.
Completely power down your Surface Book before opening it up for any repairs.
Step 8
Screen
- Turn off your Surface Book and detach the display.
- Heat and apply an iOpener or use a hair dryer or heat gun to heat the perimeter of the display, in order to soften the glue securing it.
- Use a suction cup or iSclack or pull up on the edge of the display, and create a slight gap between the display glass and the frame.
- Insert an opening pick into the gap.
- Use only gentle force with the pick, and keep the display very hot (slightly too hot to touch). If you use too much force and/or allow the glue to harden, the glass will crack.
Turn off your Surface Book and detach the display.
Heat and apply an iOpener or use a hair dryer or heat gun to heat the perimeter of the display, in order to soften the glue securing it.
Use a suction cup or iSclack or pull up on the edge of the display, and create a slight gap between the display glass and the frame.
Insert an opening pick into the gap.
Use only gentle force with the pick, and keep the display very hot (slightly too hot to touch). If you use too much force and/or allow the glue to harden, the glass will crack.
Step 9
- Use the pick to slice all the way around the perimeter of the display to separate the glue.
- Do not insert the opening pick too far into the display or you may cause damage to internal components.
- Gently raise the display but don’t fully detach it until the cables underneath are disconnected.
Use the pick to slice all the way around the perimeter of the display to separate the glue.
Do not insert the opening pick too far into the display or you may cause damage to internal components.
Gently raise the display but don’t fully detach it until the cables underneath are disconnected.
Step 10
- The ribbons are circled. Begin by removing the ribbon on the right (in red). With the curved tweezers, carefully remove the metal bracket to expose the end of the ribbon. Remove ribbon.
The ribbons are circled. Begin by removing the ribbon on the right (in red). With the curved tweezers, carefully remove the metal bracket to expose the end of the ribbon. Remove ribbon.
Step 11
- Next, remove the metal shield covering the other ribbon. Then remove the ribbon.
- Remove the screen.
Next, remove the metal shield covering the other ribbon. Then remove the ribbon.
Remove the screen.
Step 12
Battery
- Use a T3 Torx driver to remove the 24 screws.
- You don’t need to remove the screw along the plastic piece that contains the camera lenses. Remove the two screws at either end of the keyboard connector.
Use a T3 Torx driver to remove the 24 screws.
You don’t need to remove the screw along the plastic piece that contains the camera lenses. Remove the two screws at either end of the keyboard connector.
Step 13
- Next, using a metal spudger, disconnect the ribbon from the charging port.
- Ensure that you gently remove the ribbon.
Next, using a metal spudger, disconnect the ribbon from the charging port.
Ensure that you gently remove the ribbon.
Step 14
- Remove the black plastic strip.
- Then use a metal spudger to remove the ribbon under the black strip.
- Make sure that you gently remove the ribbon.
Remove the black plastic strip.
Then use a metal spudger to remove the ribbon under the black strip.
Make sure that you gently remove the ribbon.
Step 15
- Gently raise the motherboard slightly.
- Don’t manhandle the motherboard.
- Use a plastic spudger to gently pry the battery. The battery runs underneath the motherboard. Pull free to the right.
Gently raise the motherboard slightly.
Don’t manhandle the motherboard.
Use a plastic spudger to gently pry the battery. The battery runs underneath the motherboard. Pull free to the right.
Compare your new replacement part to the original part—you may need to transfer remaining components or remove adhesive backings from the new part before installing.
To reassemble your device, follow the above steps in reverse order.
Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Check out our Answers community for troubleshooting help.
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Wesley Kendrick
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USF Tampa, Team 1-6, Sullivan Spring 2017
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14 Guides authored
Shavaun - Feb 13, 2018
Reply
Good day, Where would you purchase the batteries. Both are swollen and need changing.
sjsmith801 - Jun 19, 2018
I got mine off ebay, just do a search, it was like 20 bucks.
Raymond Piller - Jun 8, 2018
Reply
First thing’s first, MS will send you a new SurfaceBook Pro if your battery is swollen. They just replaced my 3yo SBP; I did not have an extended warranty and was definitely out of warranty support. Contact them before you attempt the repair on your own.
https://support.microsoft.com/en-ie/help…
Colin Liew - Jun 16, 2019
They only replace machine under 3yo. They want 600USD after that
Francis Bassey - Jan 7, 2020
Hello I am overseas how do I contact MS
