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1

  • Lower Case Recall/Replacement
  • 4 steps

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Introduction

Step 1

              Lower Case Recall/Replacement
  • Apple has determined that under certain circumstances the rubber surface on some MacBooks may separate from the bottom case of the system. MacBooks shipped between October 2009 and April 2011 may experience this issue. Apple will replace the bottom case of any affected MacBook, free of charge, that exhibits the issue.
  • Bottom Case Replacement Process You may choose from three options to get a replacement bottom case for your MacBook. In all cases, your MacBook serial number will be checked to verify that it is eligible for this program.

Apple has determined that under certain circumstances the rubber surface on some MacBooks may separate from the bottom case of the system. MacBooks shipped between October 2009 and April 2011 may experience this issue. Apple will replace the bottom case of any affected MacBook, free of charge, that exhibits the issue.

Bottom Case Replacement Process You may choose from three options to get a replacement bottom case for your MacBook. In all cases, your MacBook serial number will be checked to verify that it is eligible for this program.

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Step 2

  • Visit an Apple Retail Store - Set up an appointment with a Genius.
  • Visit an Apple Authorized Service Provider
  • Order a replacement bottom case kit online. Receive a kit that includes a new bottom case, screws, a Phillips head screwdriver, and instructions for how to remove the current bottom case and install the new one. If you feel comfortable with the self-service option, you can place your order via the web. https://supportform.apple.com/201105/

Visit an Apple Retail Store - Set up an appointment with a Genius.

Visit an Apple Authorized Service Provider

Order a replacement bottom case kit online. Receive a kit that includes a new bottom case, screws, a Phillips head screwdriver, and instructions for how to remove the current bottom case and install the new one. If you feel comfortable with the self-service option, you can place your order via the web. https://supportform.apple.com/201105/

Step 3

  • Additional Information If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund.

Additional Information If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund.

Step 4

  • This worldwide Apple program does not extend the standard warranty coverage of the affected MacBook. This program covers affected MacBooks for FOUR years from original purchase date. Apple will continue to evaluate the service data and will provide further extensions to this program as needed.

This worldwide Apple program does not extend the standard warranty coverage of the affected MacBook. This program covers affected MacBooks for FOUR years from original purchase date. Apple will continue to evaluate the service data and will provide further extensions to this program as needed.

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                    Gamzee Makara

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