Brief one or two sentences with identification info.
Example: Released June 2009, identified by model number A1303.
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The mouse does not connect to the computer and the top light is not lit up.
The light on the top of the mouse should be lit up with a solid green light. If it is not lit up, try turning the mouse on and off. If the LED does not light up, or has a very weak or flashing light, you may need to Replace the Battery.
The most likely reason that the device does not turn on is a dead battery. You will need to replace the AA battery. To replace the battery, please refer to the repair guide Replacing the Battery.
The LED on top of the mouse does not light up; however, the mouse is connected to the computer and everything else on the mouse is working and responsive.
Due to the USB connection between the computer and the mouse, restarting the computer may resolve connectivity issues with the mouse.
A low battery could cause the LED to become very dim or erratic due to low power. The battery may need to be replaced. To replace the battery, please refer to the repair guide Replacing the Battery.
The cursor does not respond, or responds erratically, to scrolling or pressing the scroll wheel.
Use the button on the bottom of the mouse to restart the device. Refer to “Mouse Does Not Turn On” if the mouse will not turn on.
A dirty scroll wheel may be the cause of an unresponsive mouse. Dirt and dust could be trapped between the wheel and the wheel’s sensor. To clean the scroll wheel, please refer to the repair guide Replacing the Scroll Wheel to remove the scroll wheel and clean it.
If none of the above solutions work, the scroll may simply be broken or defective. To replace the scroll wheel, please refer to the repair guide Replacing the Scroll Wheel.
One or both buttons do not respond, or respond erratically, to button presses. Buttons are difficult to press.
Use the button on the bottom of the mouse to restart the device. “Refer to Mouse Does Not Turn On” if the mouse will not turn on.
Dirty buttons may be the cause of an unresponsive mouse. Dirt and dust could be trapped between a button and the button’s sensor. To clean the buttons, please refer to the repair guide Replacing the Buttons to remove the buttons and clean them.
If none of the above solutions work, the buttons may simply be broken or defective. To replace the buttons, please refer to the repair guide Replacing the Buttons.
The cursor does not follow the mouse’s moves exactly and moves randomly across the screen or shakes.
Use a mousepad or non-static surface to prevent interference
Make sure that no dust/dirt is covering the lenses by cleaning the lens surface
Make sure that the mousepad or surface in use is free of dust/dirt by cleaning it with the appropriate materials
The cursor on screen does not move when the physical mouse is moved or is slow to respond.
Use the button on the bottom of the mouse to restart the device. Refer to Mouse Does Not Turn On if the mouse will not turn on.
Make sure that the receiver is firmly connected to the computer, or simply reconnect the device
Make sure that the laser is at proper strength by using the guide Replacing the Laser Amplifier to remove and clean the laser amplifier.
Connect the receiver to a different USB port and move the mouse to check for any changes. If the problem persists try connecting the mouse to a different computer.
The operating system does not automatically detect the device.
The USB connector may only have a partial or intermittent connection to the computer. Remove the USB connector from the computer’s USB port and wait for a few moments. Reconnect the USB connector and ensure it is fully inserted into the computer’s USB port. If the device is still to detected, move the USB connector to a different USB port.
Due to the USB connection between the computer and the mouse, restarting the computer may resolve connectivity issues with the mouse. There may be power problems with the Circuit Board replace the circuit board using the guide Circuit Board Replacement
