Even if you hold the power button, the phone won’t turn on.

Try to plug in your phone to the charger. Even if you have a dead battery that won’t hold a charge, it should turn on while the phone is plugged into the charger.

If a charged batter doesn’t work, you may need to replace the keys. See our repair guide for further help (Link Coming Soon).

Your phone won’t charge, even though you’ve connected it to a proper charger.

If your phone is plugged in and still not responding you may have a bad connection between your phone and the charger. You may need to replace the charger port in the phone where the charger enters. With bent teeth or connection in here the phone cannot charge and won’t respond even if plugged in.

If your keys are unresponsive.

Try turning the phone off and waiting a little couple minutes before turning back on.

If toggling the power doesn’t work try taking off the faceplate and keypad using our repair guide (Link Coming Soon). Once the faceplate is off, carefully remove any dust or debris on the logic board.

If none of these work you may need to replace the circuit board itself using out repair guide (Link Coming Soon).

You hear static or muffled noises coming from your speakers.

Sometimes wires and connections to the speakers will get loose creating a white noise that can be heard. See our repair guide for checking the speaker connections (Link Coming Soon).

See our guide (link coming soon) for replacing speakers. Note: requires soldering

If your SD card won’t click into the port.

There may be debris in the SD port that is disrupting the your connection. Use a brush or a keyboard cleaner (air gun) to remove any debris.

Your screen displays a series of blue lines when you power it up.

Sometimes simply charging the battery will fix this problem for you.

If the battery won’t charge, then it may be faulty or broken. Consider buying a new battery.

Sometimes the screen has come loose for its connection to the circuit board. See our repair guide for where this connection is located. Try cleaning the connection before reconnecting it.