Released October 2017. Model US998U.
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Some users have experienced abnormalities in their screens. These would be glaring issues such as dead pixels, darkened edges, inconsistent backlighting, and strange colors.
It’s likely at this point that the screen needs replacement in order to fix visible display issues. See our Screen Replacement guide for directions.
The screen stays black after attempting to wake the phone with the button on the rear face and being charged for multiple hours.
It’s possible that your battery is dead, especially if there aren’t any noises emanating from the device. See the Battery Replacement guide for help.
If you do hear noises, vibrations, or blinks coming from the device, it could be an issue with the screen. See the Screen Replacement guide for instructions.
If the phone is hot to the touch, it’s possible that it shut down due to thermal management issues. Leave the device in the open air until cool and try to turn it on again.
Battery lasts for abnormally short time periods under normal use.
Before more drastic measures, try disabling Bluetooth, Background Apps, and Location Services which may drain battery faster than normal.
If the phone still won’t hold a charge, it may need to be replaced. See the Battery Replacement guide for help.
Brightness adjusting too readily or unexpectedly, making screen hard to read.
Go to Settings, then Display, then tap the auto brightness button to disable or enable auto brightness.
If you are still not satisfied with the brightness adjustments provided in you stock LG V30 Plus, you can install a third party app to control it for you, such as Lux Auto Brightness.
Fingerprint sensor does not recognize your fingerprint.
It could be that when you first uploaded your fingerprint to the device, that it did not read correctly. Try deleting your old fingerprints that are not working and re-uploading them to the device.
Lastly, if fingerprint sensor is still not working, a serious issue probably exists and we suggest using another form of login, such as a passphrase or voice recognition.
