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The Blu-ray player will not turn on after pressing the appropriate button
Ensure the power cord is securely plugged into a functioning outlet.
If the power cord is plugged in and the outlet is properly supplying power, the power cord may need to be replaced as shown here.
There is a disc in the Blu-ray player, but the Blu-ray player is not recognizing it
Ensure a playable disc is inserted. Check the disc type, color system, and regional code. If this information is unknown, try inserting another disc to determine whether the problem was the disc or the player.
Place the disc on the disc tray correctly inside the guide, with playback side down. Also ensure the disc is clean.
If a playable disc is inserted correctly and the Blu-ray player is still unable to read it, then the laser lens that reads the disc is possibly covered by dust or damaged. To access the device’s disc drive, follow the steps shown here.
The Blu-ray player will power on, but the tray will not open while on
Make sure that there is nothing obscuring the tray from fully opening. If there is a mechanical sound even when the tray does not open, then there may be internal blockage. To access the device’s disc drive, follow the steps shown here.
If there is no blockage and the tray will not open, you may need to replace the motor responsible for opening and closing the tray. To access the device’s disc drive, follow the steps shown here.
The Blu-ray player is on and able to read the disc, but there is no image or sound
It is possible that the player will recognize a disc and attempt to play it, but the content on the disc is in an unreadable format.
Check to make sure that the Blu-ray player is properly connected to the TV. If your TV has an HDMI port, then ensure the HDMI cable properly connects the Blu-ray player to the TV. If not, make sure that all of the Audio/Visual jacks are plugged into the correct ports.
It is possible that the cables are properly connected, but are damaged. In this case, new cables are needed to connect the Blu-ray player to the TV. To access the device’s motherboard, follow the steps shown here.
If new cables have been used and there is still no video or audio output, the jacks may be damaged and in need of replacement. To access the device’s motherboard, follow the steps shown here.
The player freezes up, or is unresponsive to any user input
If the Blu-ray player has frozen up and has become unresponsive during use, unplug the power cord, wait a few seconds, and plug it back in to reset the system.
If a button is stuck and will not depress, or if the unit is unresponsive to a specific button, the button may need replacement. To access the device’s motherboard, follow the steps shown here.
