This troubleshooting guide will help you fix common issues with the Lenovo Yoga Tab 3 8.
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The tablet will not respond to pressing the power button, light up, or show signs of powering on.
If your tablet will not power on, it may not be charging due to a faulty power adapter or micro USB cable. First try holding down the power button for 10 seconds. It is located on the corner of the tablet next to the camera. Press the power button again. If the device still won’t turn on, connect it to power using the micro USB cable and power adapter. If the ring around the power button does not light up, the tablet might not be charging. Consider replacing the micro USB cable and power adapter. Charge the device for a minimum of 30 minutes and try to power on again.
It is possible that the device may be on, but appears to be off because the screen is not working. To test this, connect the tablet to a PC using the micro USB cable. If the tablet is accessible to the PC but the screen is blank, it may have a faulty screen. Refer to the screen troubleshooting guide.
If the tablet will not charge with a new micro USB cable and power adapter, and is not accessible to a PC, the battery may be faulty. Consider replacing it using this guide.
The device screen will not function or display an image.
Grease or dirt can confuse or block the screen’s sensor. It is important to always keep the touch screen clean, so give your tablet a wipe. Check for any damage on the screen. Do a full shutdown by holding down the power button for 10 seconds. Press the power button again to restart your tablet and verify the touchscreen is working properly.
Drivers are software that allow the device to interact with its components. Having updated drivers can solve bugs and add new features. It is possible that your tablet has an issue affecting the screen which can be solved by updating the device drivers. To do this, connect your device to a PC using the micro USB cable. Visit the Lenovo Support Site. Look for System Update and click on ‘Start Scan’. Follow the instructions to update the drivers.
If the screen is still unresponsive, you may have a faulty screen. Consider replacing it using this guide.
WiFi will not connect or stay connected.
WiFi allows your devices such as tablets and computers to connect to the internet wirelessly. Your issue may be that WiFi is not properly set up on your device or that airplane mode is on. To turn airplane mode off, go to ‘Settings’ and select ‘More’, then select ‘Airplane Mode’ on the right. Make sure the box is unchecked. To check your WiFi settings, go to ‘Settings’, then ‘Wireless & Networks’, and select ‘WLAN’. Turn on ‘WLAN’ and select a valid WLAN network from the list. Confirm that it is connecting.
Drivers are software that allow the device to interact with its components. Having updated drivers can solve bugs and add new features. It is possible that your tablet has an issue affecting the WiFi which can be solved by updating the device drivers. To do this, connect your device to a PC using the micro USB cable. Visit the Lenovo Support Site. Look for System Update and click on ‘Start Scan’. Follow the instructions to update the drivers.
It is possible there may be an issue with the router or modem itself. Try to connect to the router/modem using a separate device like your PC or phone. If you cannot connect, troubleshoot your router/modem. Contact your service provider for additional assistance.
If you still cannot connect, the WiFi module may be faulty. Consider replacing it using this guide.
The device is working, but the apps and web browser are running slowly and/or freezing and crashing.
Drivers are software that allow the device to interact with its components. Having updated drivers can solve bugs and add new features. It is possible that your tablet has an issue which can be solved by updating the device drivers. To do this, connect your device to a PC using the micro USB cable. Visit the Lenovo Support Site. Look for System Update and click on ‘Start Scan’. Follow the instructions to update the drivers.
Having too much cached data can take up memory from the processor causing your device to run slow. Clearing your cache will free up memory for the processor. Clearing your Cached data will delete settings and information from your apps but will not delete files. You may have to restart certain apps as if you did a fresh install of the app. Go into ‘Settings’ and open up ‘Storage’. Under Storage, select ‘Cached Data’ and select ‘OK’. This will clear your cached data. Be sure you do NOT select ‘Clear Data’, as this will delete all apps and files from your device.
Animation on your tablet can bog down the processor, causing it to run slowly. Turning off animation scales will alleviate a task for the processor. Go to the ‘System Settings’ and scroll down until you see ‘Developer Options’. If you do not, you may need to turn it on. To do this, go to ‘About Tablet’ in the ‘System Settings’ menu. Find ‘Build Number’ and click five times. Click ‘Yes’ to turn on Developer Options. Now go back to ‘System Settings’ and select ‘Developer Options’. Turn off ‘Windows Animation Scale’, ‘Transition Animation Scale’, and ‘Animator Duration Scale’.
Your device may have some corrupted data which is slowing down the processor. One way to get rid of corrupted data is to delete it by restoring your device to factory settings with a hard reset. This will delete all data not on an SD card, so be sure to backup your files. Make sure that your tablet is powered off. Remove your SD card, if there is one in the device. Press and hold the ‘Power’ and the ‘Volume Up’ buttons together until you see the start-up logo on the screen. Once you can see the logo, release the buttons and allow the device to enter the System Recovery Mode. Next, use the ‘Volume Down’ and ‘Volume Up’ buttons to select the ‘wipe data/factory reset’ option. Press the ‘Power’ button to select that option. On the following screen, repeatedly press the ‘Volume Down’ button until the ‘Yes - delete all user data’ option is selected. Then press the ‘Power’ button to hard reset the tablet. When the device is up and running again, reinsert the SD card.
If your device is still not running properly, you may need to replace the motherboard using this guide.
The kickstand will not lock shut.
There may be an item preventing the kickstand from closing completely, stopping it from reaching a locked position. Make sure that there are no objects preventing the kickstand from closing.
It is possible that the button is being held down preventing the kickstand from locking. If there is something preventing the button from releasing, the lock will remain open. Make sure that the button is moving free from interference.
If the button is not moving the lock, or you cannot see the lock, you may need to replace the lock using this guide.
Camera doesn’t take pictures or function properly
It is possible there is no more space available on your tablet’s internal drive and your SD card. You can check your available space by going into ‘Settings’ and selecting ‘Storage’. Here you can see how much space is available on the device. If you have no space available, you may want to either delete or transfer your saved photos to another device to free up some space.
Drivers are software that allow the device to interact with its components. Having updated drivers can solve bugs and add new features. It is possible that your tablet has an issue affecting the camera which can be solved by updating the device drivers. To do this, connect your device to a PC using the micro USB cable. Visit the Lenovo Support Site. Look for System Update and click on ‘Start Scan’. Follow the instructions to update the drivers.
If there was a recent update, there could be a bug preventing the camera from working properly. Alternatively, there may be corrupted data on your device which is interfering with the camera application. Doing a hard reset might correct these issues. This will delete all data not on an SD card, so be sure to backup your files. Make sure that your tablet is powered off. Remove your SD card, if there is one in the device. Press and hold the ‘Power’ and the ‘Volume Up’ buttons together until you see the start-up logo on the screen. Once you can see the logo, release the buttons and allow the device to enter the System Recovery Mode. Next, use the ‘Volume Down’ and ‘Volume Up’ buttons to select the ‘wipe data/factory reset’ option. Press the ‘Power’ button to select that option. On the following screen, repeatedly press the ‘Volume Down’ button until the ‘Yes - delete all user data’ option is selected. Then press the ‘Power’ button to hard reset the tablet. When the device is up and running again, reinsert the SD card.
If you still cannot take photos, your camera might be faulty. Consider replacing it using this guide.
